WhatsApp AI Assistant
Every missed message is a loss. With our smart WhatsApp chatbot and web assistant, we provide instant responses to your customers and lighten your customer service load.
01/AUTOMATED SALES TRANSFORMATION
Artificial intelligence integration is not just connecting a software to the system; it is the process of transforming your brand's knowledge into a digital sales representative. We design architectures using WhatsApp Business API or web widget structures that can provide human-like responses in line with your brand identity and can intelligently transition to live support when needed.
We train the artificial intelligence specifically for your brand using your product catalog, frequently asked questions, and customer service history. We optimize the technical infrastructure of your existing website or WhatsApp line to ensure the chatbot operates seamlessly.
We design dialogue flows that determine the quality of responses your customers will receive. By integrating scenarios that understand user intent, direct toward sales, and include handoff rules for complex requests, we go live.
We periodically test response quality by analyzing user interactions with the launched chatbot. We monitor the AI's learning process and continuously improve the system's sales capacity with user feedback.
Hundreds of brands from different sectors are growing with us
02/DIGITAL ASSISTANT SOLUTIONS
Modern chatbot solutions position themselves as digital employees that reflect your brand's voice and add value to your sales processes. The right technology choice fundamentally changes your efficiency by automating customer interactions.
Classic bots operate solely on specific keywords and predefined fixed scenarios, limiting their flexibility. Current AI chatbots, however, understand complex customer intents through natural language processing capabilities, follow context, and deliver unique, human-like responses each time for a smoother experience.
Feeding a chatbot with your company data allows it to provide specific and accurate information tailored to your institution instead of generic responses. Through knowledge base integration, the system becomes adept at every detail, from your product details to current campaign conditions, and helps maintain a consistent brand voice.
Determining the most appropriate type of chatbot according to your business's communication channels and your customer base's habits is the first step to increasing your conversion rates.
212 Medya structures this technological infrastructure according to each business's unique needs, sector dynamics, and growth targets with professional consulting.
03/Our Promise
We mobilize our 26 years of experience to turn every penny of your investments into measurable value.
We offer world-class data security and uninterrupted service guarantee.
Thanks to our global partnerships, we provide instant solutions to technical issues.
We use a special API infrastructure that minimizes bot response times.
04/Investment
3 package options tailored to the scale and goals of your business. There are no setup or hidden service fees.
A beginner level integration that will empower your digital presence with AI.
Professional AI integration that will enhance your customer relationships and increase operational efficiency.
Solutions designed according to your specific needs, transforming your business with deep learning and extensive integrations.
Track the number of interactions of your chatbot, customer satisfaction, and conversion rates in real time. We offer transparent reports for you to make data-driven decisions.
The security of your customer data is our priority. We operate in compliance with the latest security protocols and all relevant legal regulations, including KVKK.
We do not make long-term contracts that bind you. The continuity of our success comes from your satisfaction.
Without overwhelming you with complex technical details, we clearly share the real solutions and results we provide with AI to help your business achieve its goals.
Transparent and regular monthly billing that you can easily show in your accounting expenses. We simplify your processes.
We continuously monitor the AI models we integrate, train them with new data, and perform periodic optimizations to make them smarter and more efficient over time.
05/Issue
Without accurate data tracking and strategy, your investments get lost among untargeted audiences.
06/Service Structure
07/Why 212 Medya
Your processes are managed by not just 'learned' individuals but by experts certified by Google and Meta.
We offer custom designs with a high click-through rate and user-friendly interface that match the strength of your brand.
We measure sales and forms accurately with Conversion API (Server-Side) and advanced pixel integrations.
We allow you to monitor in real-time via our live panel where your budget is going and which campaigns are yielding profits.
08/How We Work
We start our work by examining your current status, historical data, and competitor strategies. We identify errors.
We create a custom roadmap suitable for your business goals, ensuring necessary technical coding and pixel setups are done.
We launch the campaigns or projects and test different visual, text, and audience combinations to find the lowest costs.
We gradually scale successful campaigns, presenting return on investment (ROI) with transparent reports to grow further.
09/Results
By establishing a GPT-based assistant integrated with the shipping system working through WhatsApp and Web, 80% of requests have been automated.
After the AI Chatbot integration, our customer service team's workload decreased by 60% and our sales closing rate increased by 15% in the first month. 212 Medya's technical expertise is truly impressive.
10/Frequently Asked Questions
You can find everything you want to know about our services and processes here.
Costs vary depending on the number of platforms the bot will be integrated into (Web, WhatsApp, Instagram, etc.) and the technical depth required. Instead of a standard package, we offer flexible pricing models focusing on your business volume and the efficiency achieved. Typically, the system pays for itself within 3 to 6 months due to the personnel savings it provides.
We can usually go live with a simple FAQ bot within 1-2 weeks. However, extensive projects requiring CRM integration and advanced artificial intelligence training typically take 4 to 8 weeks to complete. During this process, we share progress updates with you through regular weekly reports.
The process begins with a free discovery meeting and continues with documenting your needs. After strategy approval, we proceed to technical installation, conduct necessary tests, and train your staff on how to manage the system. After installation, our performance tracking and optimization support continues uninterrupted.
You can instantly see data such as how many questions the bot has answered, how many it has successfully completed, and how many have been escalated to live support through custom panels prepared for you. We also provide detailed monthly performance reports that include customer satisfaction surveys (CSAT) and conversion rates. Transparency is the cornerstone of our project.
We provide integration with the most popular communication channels, including WhatsApp Business API, Facebook Messenger, Instagram DM, and Telegram, starting with your website. You can manage messages coming from all channels from a single smart center and showcase a consistent brand voice. We are compatible with almost any interface that has API support.
We prefer to allow flexibility for our business partners; therefore, we don't bind you to long-term and rigid contracts. Although we usually enter into annual maintenance and licensing agreements, we have a performance-based working principle, so we offer the option to leave with reasonable notice if you are not satisfied with the service. Our goal is to keep you with us not through contracts but through the results you achieve.
Absolutely yes; artificial intelligence is no longer the monopoly of only large companies. We offer entry-level packages that are growth-oriented and meet fundamental needs, tailored to your scale. As your business grows, we can scale your system by enhancing the bot's capabilities and capacity.
We design all our systems in full compliance with the KVKK standards in Turkey and the GDPR standards in Europe. Customer data is end-to-end encrypted and is never shared with any unauthorized third party. We determine our server choices and data processing protocols according to the highest security standards.
Yes, we can transform your rule-based legacy chatbots into AI-powered modern systems. By analyzing your existing data, we transition to a structure equipped with smarter natural language processing (NLP) capabilities. We follow a parallel transition strategy to ensure there is no service interruption during this process.
For WhatsApp chatbot setup, the first step is to establish a WhatsApp Business API connection. Then, the corporate AI assistant is trained with your company's product, service, and FAQ data and is launched to respond to messages 24/7 like a customer representative.
When you want to have a chatbot, we first conduct a needs analysis. We develop customer service chatbot scenarios for your website or WhatsApp line, complete CRM integrations, and implement the system as a turnkey solution.
11/Contact
Describe your goals for developing a chatbot and growing; let’s present your bespoke corporate AI chatbot strategy within 48 hours.
Kurtköy, Aeropark, Yenişehir, Osmanlı Blv. No:11, 34912 İstanbul
