/Google Cloud AI & OpenAI Certified Solution Partner/
Every missed message means a lost customer. With our 24/7 active AI assistant, we provide instant responses to your customers and alleviate your support burden.
01/AUTOMATED SALES CONVERSION
AI integration is not just about connecting a software to the system; it's the process of transforming your brand's knowledge base into a digital sales representative. We design the WhatsApp Business API or web widget structures with an architecture that is compatible with your brand identity, can provide human-like responses, and can smartly transition to live support when needed.
We train AI specifically for your brand using your product catalog, frequently asked questions, and customer service history. We optimize the technical infrastructure of your existing website or WhatsApp line to ensure the chatbot operates seamlessly.
We design dialogue flows that determine the quality of responses your customers will receive. By integrating scenarios that understand user intent, guide to sales, and contain rules for handoff in complex requests, we take it live.
We periodically test response quality by analyzing user interactions of the live chatbot. We track the AI's learning process and continuously improve the system's sales capacity with user feedback.
Hundreds of brands from different sectors are growing with us
02/DIGITAL ASSISTANT SOLUTIONS
Modern chatbot solutions are positioned as digital employees that reflect your brand's voice and add value to your sales processes. Choosing the right technology fundamentally alters the efficiency of your customer interactions by automating them.
Classic bots work only with specific keywords and predefined static scenarios, limiting their flexibility. Current AI chatbots understand complex customer intents thanks to their natural language processing capabilities, follow context, and provide unique, human-like responses every time, offering a smoother experience.
Feeding a chatbot with your company data ensures it provides specific and accurate information rather than general responses. With knowledge base integration, the system becomes adept at every detail, from your product specifications to your current campaign conditions, helping your brand maintain a consistent language.
Determining the most suitable type of chatbot based on your business communication channels and your customer audience's habits is the first step to increasing your conversion rates.
| Chatbot Channel | Purpose of Use | Strengths | Suitable Businesses |
|---|---|---|---|
| Website Assistant | Greet visitors and provide product and service information | Ability to instantly convert web traffic into sales | E-commerce, SaaS, corporate services |
| WhatsApp Business Bot | Personalized support and direct sales management | High open rates and one-on-one communication | Local businesses, consulting, health clinics |
| Instagram DM Bot | Turning social media interactions into sales | Visual-focused customer discovery and quick responses | Fashion, cosmetics, restaurants |
| Multichannel Assistant | Integrated customer experience across all platforms | Centralized management and singular customer history | Large scale retail, multi-branch structures |
| Rule-Based Classic Bot | Answering only simple and repetitive routine questions | Low cost and very quick installation | Small scale simple question-answer processes |
212 Medya structures this technological infrastructure according to the unique needs, sector dynamics, and growth goals of each business with professional consulting.
03/Our Promise
We mobilize our quarter-century experience to ensure every penny of your investments turns into measurable value.
We offer world-class data security and uninterrupted service guarantees.
Thanks to our global partnerships, we provide instant solutions to technical issues.
We use a special API infrastructure that minimizes bot response times.
04/Investment
Three package options best suited to the scale and goals of your business. No setup or hidden service fees.
A starter-level integration that will empower your digital presence with AI.
A professional AI integration that will enhance your customer relationships and increase operational efficiency.
Solutions that transform your business designed according to your specific needs, with deep learning and broad integrations.
Track your chatbot's interaction counts, customer satisfaction, and conversion rates in real-time. We provide transparent reports for you to make data-driven decisions.
The security of your customer data is our priority. We operate in compliance with the latest security protocols and all relevant legal regulations, including KVKK.
We do not make you sign long-term contracts. The continuity of our success comes from your satisfaction.
We clearly share the real solutions and results provided by AI to help your business reach its goals, without drowning you in complex technical details.
Transparent and regular monthly invoicing that you can easily show in your accounting expenses. We simplify your processes.
We continuously monitor and train the AI models we integrate with new data, making periodic optimizations so they become smarter and more efficient over time.
05/Problem
Without proper data tracking and strategy, your investments get lost among untargeted audiences.
06/Service Structure
07/Why 212 Medya
Your processes are managed not just by 'learned' individuals, but by experts certified by Google and Meta.
We offer custom designs that reflect the strength of your brand, with high click-through rates and user-friendly interfaces.
We measure sales and forms accurately with Conversion API (Server-Side) and advanced pixel integrations.
We allow you to monitor where your budget is going and which campaigns are generating profit through our live panel 24/7.
08/How We Work
We start by scrutinizing your current status, past data, and competitor strategies to identify errors.
We map out a special roadmap fitting your business goals; performing the necessary technical coding and pixel installations.
We go live with the campaign or project and find the lowest costs by testing different visual, text, and audience combinations.
We gradually scale successful campaigns, presenting investment return (ROI) through transparent reports to facilitate growth.
09/Results
A GPT-based assistant integrated into the cargo system that operates through WhatsApp and the Web has automated 80% of requests.
After integrating the AI Chatbot, the workload of our customer service team decreased by 60%, and our sales closing rate increased by 15% in the first month. The technical expertise of 212 Medya is truly impressive.
10/Inquiries
You can find everything you are curious about our service and processes here.
Costs vary based on the number of platforms (Web, WhatsApp, Instagram, etc.) the bot will be integrated into and the technical depth required. Instead of a standard package, we offer flexible pricing models that focus on the volume of your business and the efficiency to be achieved. Typically, the system pays for itself within 3 to 6 months due to the personnel savings it provides.
We can go live with a simple FAQ (Frequently Asked Questions) bot within 1-2 weeks. However, extensive projects requiring CRM integration and advanced AI training usually take between 4 to 8 weeks to complete. During this process, we share progress updates with you through regular weekly reports.
The process begins with a free exploratory meeting and continues with the documentation of your needs. After strategy approval, we move on to technical setup, conduct necessary tests, and provide training to your employees on how to manage the system. Our performance tracking and optimization support continues seamlessly even after setup.
You can see in real-time data such as how many questions the bot answered, how many it successfully resolved, and how many it transferred to live support through the panels we prepare for you. We also provide detailed monthly performance reports including customer satisfaction surveys (CSAT) and conversion rates. Transparency is the cornerstone of our project.
We integrate with the most popular communication channels, starting with your website, such as WhatsApp Business API, Facebook Messenger, Instagram DM, and Telegram. You can manage messages coming from all channels from a single smart center and display a consistent brand language. We are compatible with almost any interface that has API support.
We prefer to give flexibility to our business partners; therefore, we do not bind you to long-term and rigid contracts. Although we usually make annual maintenance and licensing agreements, due to our performance-oriented working principle, we offer an option to leave with a reasonable notice period if you are not satisfied with the service. Our goal is to keep you with us not by contract, but by the results you achieve.
Absolutely yes; artificial intelligence is no longer the monopoly of large companies. We have entry-level packages that are growth-oriented and meet basic needs suitable for your scale. As your business grows, we can scale your system by increasing the bot's capabilities and capacity.
We structure all our systems in full compliance with KVKK in Turkey and GDPR standards in Europe. Customer data is end-to-end encrypted and is not shared with any unauthorized third party. We determine our server choices and data processing protocols according to the highest security standards.
Yes, we can transform your rule-based legacy chatbots into AI-supported modern systems. By analyzing your existing data, we migrate it to the new system and enable you to transition to a structure with much smarter natural language processing (NLP) capabilities. We follow a parallel transition strategy to avoid service interruptions during this process.
11/Contact
Tell us your goals; let’s present your data-driven 24/7 Employee Sales Assistant: AI Chatbot Integration strategy within 48 hours.
Kurtköy, Aeropark, Yenişehir, Osmanlı Blv. No:11, 34912 Istanbul
We work with companies that have a monthly ad budget of ₺15,000 or more.
